Our AML and Verification Policy

We operate under licence MGA/B2C/187/2002, issued by the Malta Gaming Authority, and we take our anti-money-laundering and verification duties seriously. This page explains exactly what we check, when we check it, and what we need from you.

Our Commitment to AML Rules

Money laundering and terrorist financing are criminal offences, and our licence obliges us to run a programme that prevents our platform from being used for either. We comply fully with the anti-money-laundering framework of our licence jurisdiction, the Malta Gaming Authority, and with the UK rules that apply to us as an operator serving British players. Our compliance function is led by a designated Money Laundering Reporting Officer (MLRO) who reports to senior management.

We apply a risk-based approach. That means we assess the risk each account presents, verify who you are before money moves out of the platform, monitor activity for patterns that make no sense for a genuine gambler, and report suspicions to the relevant authorities where the law requires it. These obligations cannot be waived by anyone, including our support team.

When We Verify Your Identity

We verify every player, not just those who win large amounts. The timing depends on what triggers the check, and the most common triggers are set out below.

• At registration: we confirm your name, date of birth and address against electronic databases, and we check that you are 18 or over and not excluded through GAMSTOP or an equivalent national register.
• Before your first withdrawal: we complete full verification of your identity, address and payment method before any funds leave your account.
• At thresholds: if your cumulative deposits reach €2,000 or the equivalent in GBP, we are required to complete full verification even if you have not requested a withdrawal.
• At any time: if we spot activity inconsistent with your profile, or if your documentation raises a question, we may ask you to repeat or update verification.

How Verification Works Step by Step

Our verification flow is designed so that most players are confirmed within minutes. Here is the exact sequence from your side:

If any document is unclear, we reject it with a specific reason rather than a generic message, so you can fix the issue and resubmit without guesswork.

• Log in and open the verification section of your account.
• Photograph or scan the front of your government-issued ID (passport, driving licence or national identity card); all four corners visible, nothing obscured.
• Provide proof of address dated within the last three months: a utility bill, bank statement or council tax letter in your name.
• If you deposit by card, photograph the card showing the last four digits only; if you use an e-wallet, a screenshot of your wallet account page showing your name.
• Upload through our encrypted portal and wait for our team's decision, which we aim to deliver within 24 hours and often far sooner.

How We Protect Your Documents

Your uploads travel over TLS encryption and are stored in access-controlled systems. Only trained compliance staff can view verification documents, and every access is logged. We never send your ID by email, never share it with third parties for marketing, and delete it in line with the retention rules below. Data processing is governed by our privacy notice, which explains your rights of access, correction and erasure where the law allows.

When We Ask for Source of Funds

For the great majority of players, standard verification is the end of the story. Where your betting pattern or the size of your transactions exceeds what we would normally expect, the law obliges us to understand where the money comes from. This is not an accusation; it is a legal check we cannot skip.

Typical triggers include deposits well above £10,000 across a short period, sustained high-stakes play that does not match your declared circumstances, or repeated deposits and withdrawals with little actual wagering, which can indicate layering behaviour.

Acceptable evidence includes payslips, a P60 or employment contract, audited accounts if you are self-employed, bank statements showing the build-up of funds, a dividend or bonus letter, or a solicitor's letter for an inheritance. We assess what you provide, and once we are satisfied, we release your funds and close the review.

How We Monitor Transactions

Every deposit and withdrawal passes through automated and manual checks. We compare your funding methods against your verified identity, we watch for rapid deposit-withdrawal cycling, and we flag structured transactions just under reporting thresholds. We also apply the same-method rule: withdrawals go back to the same Visa Debit, Mastercard, PayPal, Trustly or bank account you used to deposit, which stops criminals moving funds through our platform between payment channels.

Key limits that shape these checks are summarised below.

If Verification Fails or Stalls

When documents do not arrive or fail our checks, we act in the following order.

• Pending verification: withdrawals are held, although you may continue to play with funds already in your balance.
• Rejected documents: we tell you why and invite a corrected resubmission; you keep account access.
• Repeated failures or refusal to comply: we suspend the account, block deposits and freeze any balance pending completion of verification.
• Confirmed fraud, third-party funding or money laundering indicators: we close the account and, where legally required, file a report with the authorities before any remaining funds are returned to their verified source.
• False identity or someone else's payment method: the account is closed permanently, and funds may be returned only to the legitimate owner of the method used.

How Long We Keep Your Records

We retain verification documents and transaction records for five years after the end of our business relationship with you, or five years from the date of an occasional transaction, because our licence and anti-money-laundering law require it. Regulators and financial intelligence units may lawfully request these records during that period. Once the retention window closes, we delete or irreversibly anonymise the documents unless a specific legal reason to keep them exists. If you close your account and ask us to delete your data, we will explain which parts we must lawfully retain and which we can remove immediately.

Frequently Asked Questions

Do I need to send documents before I can deposit?

No. You can register, deposit and play after passing our electronic identity and age checks at sign-up. Full document verification happens before your first withdrawal or once your deposits reach the €2,000 threshold.

How long does verification take?

Most submissions are reviewed within 24 hours, and straightforward cases are often cleared within minutes during staffed hours. We will contact you by email or live chat if anything is missing.

Why was my withdrawal sent back to my card instead of my e-wallet?

We return withdrawals to the same verified method you used to deposit. This same-method rule is a legal requirement that prevents funds being moved between payment channels through our platform.

What happens to my ID documents after verification?

They are stored encrypted with access limited to trained compliance staff and logged. We keep them for five years after our relationship ends, then delete or anonymise them unless the law requires otherwise.

Can I play while a source-of-funds review is open?

Deposits and play are usually unaffected, but withdrawals are held until the review concludes. Once we are satisfied with the evidence you provided, we release the funds without further delay.